Free standard shipping on orders over $35
We offer a two-year warranty for all watches purchased on the website. Please note that the warranty is only valid if the certificate is dated and correctly completed.
During the warranty period, the watch movement, hands, and dial are the only parts covered. All repair charges are free if the watch is proven defective in material used or in craftsmanship under regular use.
If the watch is beyond repair, we can order a replacement of a similar timepiece. The new warranty of the replacement watch is valid for twenty four (24) months after the issued replacement date.
Please note that a USD10.00 return shipping fee will be charged to all warranty service.
The warranty does not cover the following:
- Battery, case, crystal, strap and buckle or bracelet, stem or crown
- Damage resulting from improper handling, lack of care, accidents, or normal wear and tear
- Water damage due to negligence unless marked water-resistant
- Repairs made by third party shops unauthorized by us
- Loss, theft, accidents (nicks, dents, shocks, blows, crushing, etc.), natural disasters and calamities
If our warranty does not cover the problem you are having with your watch, or if your warranty has expired, repairs may be possible with a specific fee to be determined by the repair team. The fee is inclusive of return shipping and handling charges.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.